Patient Experience

Parrish Medical Center ranked as Central Florida’s No. 1 hospital, America’s No. 5 independent public hospital, and in the top six percent of all U.S. hospitals. These rankings are based on data compiled by the Centers for Medicare and Medicaid Services (CMS) on clinical care, the quality of the patient experience, and cost. Our very mission speaks to our service-orientated culture. PMC’s mission is to provide healing experiences for everyone all the time®.

A patient (or his/her representative) has the right to be treated with courtesy and respect, with appreciation of his individual dignity, and with protection of his need for privacy. Patients also have a responsibility to provide their healthcare provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health. Please see the Parrish Medical Center Patient's Rights and Responsibilities for complete details.

It is our goal to make you as comfortable as possible during your stay with us at Parrish Medical Center. If there is anything further we can do to assist you, please don’t hesitate to ask. For concerns and/or complaints against Parrish Medical Center or its affiliates, please call:
  • PMC Patient Experience Program at 321-268-6685 951 N. Washington Avenue, Titusville, FL 32796
  • Consumer Assistance Unit at 1-888-419-3456 (Press 1), or write to the address listed below: Agency for Health Care Administration, Consumer Assistance Unit 2727 Mahan Drive, Bldg. 1, Tallahassee, FL 32308
  • If you have a complaint against a healthcare professional and want to receive a complaint form, call: Consumer Services Unit, 1-888-419-3456 (Press 2), or write to the address above: Agency for Health Care Administration.

The Joint Commission addresses all complaints that relate to quality of care issues within the scope of their standards. These include issues such as patient rights, care of patients, safety, infection control, medication use and security. The Joint Commission does not address individual billing issues and payment disputes. They do not have jurisdiction in labor relation’s issues or the individual clinical management of a patient. If you have a quality-of-care concern that you do not feel has been satisfactorily addressed by first going through regular hospital channels, you may file a complaint with the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 800-994-6610.

Part of the goal of a healing environment is to reduce people's anxiety about coming to a hospital. To accomplish this, we offer people opportunities to enjoy the hospital when they are well through celebrations, education and other activities.

Year-round, live weekly music concerts are held in the atrium. We have witnessed couples dancing in the atrium, singing along to a familiar song, or simply listening. Recorded music complements the live concerts and fills the space with healing sounds throughout the day. Beautiful works of art crafted by local artists bring another element of healing to public and patient areas.

At Your Request Dining™ was implemented shortly after moving into the new hospital. Today, when asked, “How would you rate the food that was delivered to you?” patients consistently rate us at or near the 100th percentile, according to PRC.

Other amenities provided to support the healing experience at PMC include full-service concierge program, full-time executive chef, aromatherapy, pet therapy, humor therapy, and massage therapy.

Providing quiet patient areas is paramount to the healing experience. Nearly eliminating overhead pages and doing away with the traditional nurse’s station accomplish quiet, serene patient areas. Nurses are equipped with Spectra link phones to facilitate communication. A decentralized nursing model was implemented, which places nurses close to their patients. Strategically placed alcoves keep hallways clean and clear, reduce the potential for falls and promote a neat and clean environment.

During the holidays, more than twenty trees, wreathes, and handsomely crafted holiday displays adorn the atrium, lobby, entrances, and patient and visitor spaces. As a public hospital, close attention was paid to ensuring that all faiths and cultures are represented within the decorating. PMC is now a holiday destination for people. Many even have their holiday family photos taken at the hospital in front of one of our displays.

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