Patient Privacy & Rights

Parrish Medical Center respects your rights as a patient, recognizing that each patient is an individual with unique healthcare needs. Because of the importance of respecting each patient's personal dignity, the hospital strives to provide considerate, respectful care focused upon each patient's individual needs.

Notice of Privacy Practices | English PDF  Spanish PDF 

As a patient at Parrish Medical Center, you have options for your care and treatment. Your doctors and other healthcare professionals will offer information and advice concerning appropriate, comprehensive medical care. At the same time, we realize that any stresses of worry, concern and discomfort may make understanding information and coming to decisions more difficult. As your caregivers, we will do our best to ensure a process that will enable you to make the decisions best for you.

Among the hospital's resources for assurance of considerate, respectful care is Parrish Medical Center's Ethics Committee, comprised of representatives from many professions and the community. The Ethics Committee aims to be a source of education, policy review and consultation for the hospital, physicians, patients and community on issues of medical ethics and dilemmas. You can contact the committee by speaking to your doctor or nurse, or the customer relations coordinator.

Patient's Rights and Responsibilities | English PDF | Spanish PDF

A patient (or his/her representative) has the right to be treated with courtesy and respect, with appreciation of his/her individual dignity, and with protection of his/her need for privacy. Patients also have a responsibility to provide their healthcare provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health. Please see the Parrish Medical Center Patient's Rights and Responsibilities for complete details.

It is our goal to make you as comfortable as possible during your stay with us at Parrish Medical Center. If there is anything further we can do to assist you, please don’t hesitate to ask. For concerns and/or complaints against Parrish Medical Center or its affiliates, please call:
  • PMC Patient Experience Team at 321-268-6685 951 N. Washington Avenue, Titusville, FL 32796
  • Consumer Assistance Unit at 1-888-419-3456 (Press 1), or write to: Agency for Health Care Administration, Consumer Assistance Unit 2727 Mahan Drive, Bldg. 1, Tallahassee, FL 32308
  • If you have a complaint against a healthcare professional and want to receive a complaint form, call: Consumer Services Unit, 1-888-419-3456 (Press 2), or write to: Agency for Health Care Administration, Consumer Assistance Unit 2727 Mahan Drive, Bldg. 1, Tallahassee, FL 32308.

The Joint Commission addresses all complaints that relate to quality of care issues within the scope of their standards. These include issues such as patient rights, care of patients, safety, infection control, medication use and security. The Joint Commission does not address individual billing issues and payment disputes. They do not have jurisdiction in labor relation’s issues or the individual clinical management of a patient. If you have a quality-of-care concern that you do not feel has been satisfactorily addressed by first going through regular hospital channels, you may file a complaint with the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 800-994-6610.

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