April 15, 2010
PMC was recently recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Parrish Medical Center to provide "An Outstanding Inpatient Experience."
"In achieving certification, Parrish Medical Center has demonstrated the ability and commitment to deliver a high-quality experience, according to patients visiting their hospital," said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "Patients are particularly pleased with the comfort, dignity and respect given to them while in the hospital. This speaks to the leadership, operational competence and integration between people, process and technology that facilitates an outstanding patient experience.
"The service excellence distinction was determined by surveying recently discharged patients from PMC about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually.
For J.D. Power and Associates 2010 Distinguished Hospital Program information, visit www.jdpower.com