Parrish Medical Center, a 210-bed facility in Titusville, Fla., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM
This distinction acknowledges a strong commitment by Parrish Medical Center to provide “An Outstanding Inpatient Experience.”
“In achieving certification, Parrish Medical Center has demonstrated the ability and commitment to deliver a high-quality experience, according to patients visiting their hospital,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Patients are particularly pleased with the comfort, dignity and respect given to them while in the hospital. This speaks to the leadership, operational competence and integration between people, process and technology that facilitates an outstanding patient experience.”
The service excellence distinction was determined by surveying recently discharged patients from Parrish Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Parrish Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Parrish Medical Center exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in treating patients with dignity and respect. The hospital receives notably high ratings for courtesy of the doctors, nurses and discharge personnel.
The hospital also performs well relative to the national study in providing emotional support, particularly for the treatment of family and friends and confidence and trust in the doctor’s skill level.
Approximately 70 percent of surveyed patients of Parrish Medical Center say they intend to return to the facility if needed, while 64 percent say they would recommend the facility to family and friends. More than 40 percent of patients say they have much more trust and confidence in the hospital after their most recent stay.
“We are incredibly proud and humbled that patients and J.D. Power and Associates have recognized us for inpatient experience excellence,” said Jay Parrish, Parrish Medical Center board chairman. “Our care partners (employees, doctors and volunteers) dedicate themselves to ensuring every patient receives a healing experience during their hospital stay—it’s a core part of what we do, and we’re grateful for this acknowledgement.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.