The Joint Commission addresses all complaints that relate to quality of care issues within the scope of their standards. These include issues such as patient rights, care of patients, safety, infection control, medication use and security. The Joint Commission does not address individual billing issues and payment disputes. They do not have jurisdiction in labor relations issues or the individual clinical management of a patient.
If you have a quality of care concern that you do not feel has been satisfactorily addressed, you may file a complaint with the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 800-994-6610.