Our values were not identified in isolation by
a small group of executives or marketers. We conducted values exercises with every department, medical staff and
our board of directors. Together, we
identified the values that most reflected who we were as people and who we
wanted to be as an organization. We call this our Culture of Choice®
those exercises six values were identified: excellence,
compassion, integrity, loyalty, safety,
then went back to the departments, medical staff and our board to ask them to
define what those values mean for PMC and what behaviors we would associate
with the values. Here are PMC's collective values.
- Safety: Responsible for the safety of everyone - employees, patients and visitors. Reports all accidents and incidents promptly and completely. Knows the policies and procedures, both organizationally and departmentally, relating to safety issues. Prevents slips, trips, and falls by keeping traffic routes free of clutter and obstacles and by wiping up spills.
- Loyalty: Demonstrates caring, concern and commitment for everyone. Puts need of organization before their own. Demonstrates "what can I give" behavior vs. "what can I get" behavior for the organization.
- Integrity: Complies with Confidentiality Policy and Code of Conduct. Operates within policies and procedures; displays proper identification; knows and conforms to all applicable laws, regulations and professional standards. Strives to do the right thing, keeps promises, clarifies and fulfills expectations. Respectful of those who are not present; avoids communication that is negative. Is honest in all interactions with others.
Compassion: Anticipates and identifies internal and external customers needs. Responds promptly; displays a courteous, caring, respectful and sensitive attitude to everyone.
- Excellence: Demonstrates initiative; learns from best practices and experiences, generates fresh approaches; acquires skills; seeks feedback to assess and improve performance. Maintains appropriate performance improvement programs. Treats everyone as if they are the most important person in the facility. Smiles and speaks to everyone they encounter and offers assistance.
Stewardship: Acts as an "owner" of the organization, holding themselves and others accountable for the services we provide including addressing problems to the appropriate supervisor. Does not post handwritten signs or put tape on walls. Takes initiative to serve on committees and projects, unit and hospital wide. Follows through on assignments in a reliable and timely manner. Strives to do the job right the first time. Looks beyond assigned tasks.
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