Healing Families -- Healing Communities®
Healing Experiences for Everyone all the Time®
We are responsible for the safety of everyone &mdash employees, patients and visitors. All accidents and incidents are promptly and completely reported. We know the policies and procedures relating to safety issues in our organization and department. We strive to prevent slips, trips and falls by keeping traffic routes free of clutter and obstacles and by wiping up spills.
We demonstrate caring, concern and commitment for everyone. We put the organization’s need before our own. We demonstrate “What can I give?” behavior vs. “What can I get?” behavior for the organization.
We comply with our Confidentiality Policy and Code of Conduct. We operate within PMC’s policies and procedures; display proper identification; and know and conform to all applicable laws, regulations and professional standards. We strive to do the right thing, keep promises, clarify and fulfill expectations. We are respectful of those who are not present, and avoid communication that is negative. We are honest in all interactions with others.
We anticipate and identify the needs of our internal and external customers. We respond promptly, and display a courteous, caring, respectful and sensitive attitude to everyone.
Excellence is an enduring personal and team commitment to provide the best possible service. We demonstrate initiative; learn from best practices and experiences; generate fresh approaches; acquire skills; and seek feedback to assess and improve performance. We will achieve excellence by consistently exceeding expectations. Excellence is proactively and passionately helping others achieve healing of mind, body and spirit.
We will act as an “owner” of the organization, and hold ourselves and others accountable for the services we provide, including addressing problems to the appropriate supervisor. We take initiative to serve on committees and projects, both within the unit and hospitalwide. We follow through on assignments in a reliable and timely manner. We use PMC’s resources wisely, and look for ways to improve processes, while maintaining our quality services.