Healing environments reflect the values,
beliefs and philosophies of the people and the community they serve. The physical
building, the caregivers within that building, and the services provided must
all be consistent with its regional and organizational culture. The element of culture is where we are
focusing all of our attention as it relates to the healing environment and
giving healing experiences to everyone all the time.
Our Culture of Choice® journey began shortly
after moving into the new medical center. This journey is not about “changing” our culture but about how can we
make our culture healthier. Our Culture
of Choice journey includes four major crossroads: Desire, Leadership,
Culture and Process Improvement.
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Leadership - We
developed a multi-tiered leadership assessment tool to identify the leaders who
would be helping to move the medical center forward. Out of the original group of 40 department heads 22 now comprise
the PMC leadership team. The assessment
tool included self-assessments, 360-degree assessments, and personal styles
assessments, giving more weight to those intrinsic characteristics such as
integrity, honesty, courage, and humility than to technical skills that can be
more easily taught and learned.